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Changing Your Business Model; Maybe It’s Not So Easy to Do

May 28, 2012

Ron Johnson was a huge success at Target, and an even bigger success at Apple, where he led the company’s hugely profitable retail chain.  So last year when he was recruited to join JC Penney as CEO of the struggling chain, there were high hopes that his genius would translate into a big turnaround for [...]

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Learning from Netflix’ Disaster

March 30, 2012

This is a blog post about managing the customer’s experience, a critical component of business model innovation.  For the intro, Netflix will play the role of poster child for how-not-to. United airlines will then step into that role a bit farther down. In Netflix’ case, it looked the company was heading for another brilliant year [...]

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$135 Million? No thanks …

December 10, 2011

At the risk of restating the obvious, it would seem that the most notable thing that happened in the world of innovation in 2011, at least as far as the business world is concerned, was the sad death of Steve Jobs. His biography sits at number one on the best seller lists, and when was [...]

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Kobe, Lebron, Phil, and Innovation

November 30, 2011

If you are a basketball fan, you may have wondered why the Lakers and the Celtics have been so much more successful than most other franchises in the NBA.  If you’re not a fan of either of these teams, then their success has probably been annoying, but if you like either of them, then perhaps [...]

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Big Changes, or Little Ones?

October 19, 2011

Do you suppose that we are in a time of major change?  Is today’s economy undergoing a fundamental shift, driven perhaps by new technologies, changing social values, and an increasing polarization across society, not only here in the US, but in Europe and Asia as well?  Is the brewing economic competition between China and the [...]

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The Duel of the Century, or Co-evolution?

September 10, 2011

I’ve just finished reading what is by far the best book I have read this year, Henry Kissinger’s On China. Kissinger is probably the most experienced statesman of our times, and he is as well a perceptive analyst and a very fine writer, and his topic, China, does not lack for interest either.  The combination [...]

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