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Business Model Innovation

High Risk Innovation: Risked Big, Lost Bigger

April 21, 2013

Ron Johnson, the former head of Apple’s magnificent and uber-profitable retail empire, left Apple to take over as CEO of JCPenney in late 2011.  Johnson was brought in to transform the staid and failing retailing giant into a modern retailer, but alas, his Apple Store mojo didn’t translate to well to the department store format, [...]

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Innovation & Investment Insights: Big Change Coming

February 18, 2013

Conferences often provide great opportunities to get a lot of new information in a short amount of time.  This was exactly my experience at the IBF Corporate Venturing Conference, held February 11-13.  The conference brought together venture investors with corporate venture managers in a series of great discussions about the venture investment process, it’s risks, [...]

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Darth Vader Meets the Death Eaters

December 1, 2012

Disney recently announced the acquisition of the Star Wars Empire for a tidy billion.  Bravo to George Lucas for creating a set of compelling characters and plot lines, which together seem like such a natural fit for Disney’s entertainment empire.  (But could Walt Disney ever have imagined owning Darth Vader??) The topic of this [...]

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Changing Your Business Model; Maybe It’s Not So Easy to Do

May 28, 2012

Ron Johnson was a huge success at Target, and an even bigger success at Apple, where he led the company’s hugely profitable retail chain.  So last year when he was recruited to join JC Penney as CEO of the struggling chain, there were high hopes that his genius would translate into a big turnaround for [...]

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Learning from Netflix’ Disaster

March 30, 2012

This is a blog post about managing the customer’s experience, a critical component of business model innovation.  For the intro, Netflix will play the role of poster child for how-not-to. United airlines will then step into that role a bit farther down. In Netflix’ case, it looked the company was heading for another brilliant year [...]

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Business Model Innovation Step 3: The Customer Experience

August 6, 2010

I’ve been writing about our process for helping our clients design new business models.  This is the third installment. The design of a successful new business model is always based on one key factor:  the customer’s experience. Did you ever wonder why customers might not like you?  The photo above captures our ongoing confusion in [...]

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