Vision for Integrated Services System 2005 Synthesis

Find your teammates from the list on the back of this page. Take a break-out area and put your names in large letters on the upper right hand corner. You have 60 minutes to complete this assignment 

Assignment: Keeping in mind the work done in the groups that you have just shared, please respond to the following questions:

Team 1
Customer Viewpoints

It is 2005. You are Maria, a 25-year-old Latina, a recent immigrant and single mom with three children, ages 1, 4, and 6. You have limited English skills and are a recent victim of domestic violence. The family is currently homeless. You are nervous because you are not a citizen.

Describe the services that you and your family receive from the integrated services system.

What is your experience of getting your needs met by the integrated services system?

What services do you receive?

Where do you receive services?

What are the outcomes?

What do you like best about the services you receive?

How is your family better off because of the integrated services approach? Be specific.

How is your experience today different from the way it was before services were integrated?