DAY TWO OPENING SESSION

Michael Kaufman, InnovationLabs, LLC (in bold)

Did anyone wake up with any insights or concerns? Do you have comments about the work that we did yesterday or that we have to do today?

I see two essential issues: (1) define the primary prevention components that empower families in this community, and (two) define the secondary services that we need to provide.

I think about making all of this accessible to people but our language is very social-jargon-y. We get stuck in talking that way and it becomes a way to separate ourselves from the people whom we serve — is there a simpler way to talk about what we do?

I woke up at 5:03 a.m. thinking about making some things real for people, so when folks leave today there is something substantive. We have some difficult work to do — drive us to get specific and do that work.

The focus has to be on creating the simplest possible model to get started. Take out whatever we can take out — get to the core where we can't make it any less.

Seniors and aging residents are missing from the conversation so far.

Let's have a conversation about what we're going to do today to “make it real.” We developed several assignments last night after you left. We have proposed some places of where people might want to work, but you should place yourself where you want to be. What comments do you have about the assignments?

Is the focus on the ideal or on the practical version that can be implemented very quickly? Each assignment is different in that regard.

Where do the products go after today? Everything will be on a website available to you tomorrow. We also meet with the sponsor team tomorrow to help think through what will happen after today. We still do not have a person or body responsible for this yet.

Is the process flow diagram redundant from yesterday's work? We can't ever forget that the customer's experience is paramount— and we probably need various versions of that experience. This is fuel to figure out the “behind the scenes” systems.

How does the notion of “the simplest model” integrate with the questions that are asked? Are we on track with this? For each assignment we could do the rock-bottom minimum and then propose how we would extend it—priorities over time.

Langdon Morris, InnovationLabs, LLC

In thinking about the challenge that you face today in transition from yesterday, we put together some notes to help you think about this challenge in your team.

1. The easiest way to get the most work done quickly is to put something up on the board as a first draft or frame of reference. It gives you something to bounce your ideas off of.

2. Operational definitions:

1. “Make it Real” — think about what has to happen in order for the concept to become real — look “behind” the phrase — draw a map, model, or visual of it — get into a dialog with whatever you draw as a first iteration

2. “System” — key characteristic of a system is that systems do what the parts can's do. Only when the parts are working together can you get the output that you want.

3. “Design” -- design is iterative — put things up there and then bang away at it.

4. “Ideal” — sometimes ideal means “the best of all possible worlds,” and sometimes ideal means “the best possible thing we can do now.” If your group is talking about the “ideal,” test which definition of ideal you are working with.